Prepaid Debit Card FAQs
Because the product is no longer being offered and you will not have the ability to reload your card, we will no longer charge a monthly maintenance fee.
There is an inactivity fee of $2 only if the Temporary Card was purchased and loaded prior to 1/1/2017. The fee is assessed monthly beginning in the 13th month after 12 consecutive months of inactivity.
There are no overdraft fees associated with this card. Generally any purchase transaction that would exceed your balance will be declined.
One of the great features of your prepaid card is that generally you cannot spend more than your available balance. But that does not mean you can never have a negative balance. Occasionally a merchant will process a transaction without obtaining authorization. If the purchase is greater than the available balance when the transaction posts to your account, then a negative balance can occur.
Be sure to check your balance before making a purchase. You can call Customer Service at 1-888-853-9504 for your Personalized Card or 1-888-853-9456 for your Temporary Card to retrieve your balance and you can check your balance 24/7 at cstoreprepaid.com.
Sometimes your transactions will have been authorized but not yet processed. This means that you have agreed to make the payment, but the merchant has not yet completed the transaction to transfer the funds.
You should return your merchandise to the merchant where it was purchased in accordance with their own return policy. Keep your card until you are certain that you have no merchandise to return. Returns on your account cannot increase your card balance beyond the original or maximum card balance.
If you have a dispute with a purchase you have made using the card, it is best to address your dispute with the merchant who accepted your card. If you have a transaction on your card that you did not make or there is an error, please contact Customer Service immediately at 1-888-853-9504 for your Personalized Card or 1-888-853-9456 for your Temporary Card.
Once you have your Personalized Card you will have the option to sign up for alerts by logging into your account online or you may call Customer Service at 1-888-853-9504.
To cancel these alerts, you must let us know by calling Customer Service at 1-888-853-9504 or by going online at cstoreprepaid.com. For text alerts, you can reply "STOP" to unsubscribe at any time from your mobile phone.
You can update your contact information by logging into your account at cstoreprepaid.com or by calling 1-888-853-9504 for your Personalized Card or 1-888-853-9456 for your Temporary Card. It is important that you keep your contact information current as it will ensure card replacement requests are processed without delays which can occur while you provide documentation to validate your address. It will also enable us to contact you with important information.
Because the product is no longer being offered, we will not be providing replacements for cards that are lost or stolen as well as cards that are damaged or require a name change. Please call Customer Service immediately at 1-888-853-9504 to have the card canceled and a check will be mailed to you with the remaining balance.
If your Temporary Card is lost or stolen you will be required to provide your name, address, Temporary Card number and the original value and transaction history. KEEP A COPY OF YOUR CARD AND YOUR RECEIPT so that you can provide this information.
It is best to prepay the station attendant for the amount of gas you would like to purchase in order to avoid a hold on your account for an amount greater than your purchase. When you pay at the pump a "hold" will generally be placed on your account to ensure that you have a large enough balance to cover the total amount of gas you might purchase at the pump. The "hold" is a predetermined amount before it is known how much gas you will actually buy. Your transaction may be declined if your balance is not sufficient to cover the "hold" amount. You also will not have access to the held funds until the final transaction posts to your account.
You can use your Card to do all of these things! But remember, most of these transactions will result in a "hold" on your balance. These companies usually hold an amount that is much larger than the actual cost of the rental, ticket, or room to cover possible expenses. This could mean that you will not have access to the held funds until the final transaction posts to your account. Please check with these companies about the details of their policy.